Quality Policy


HELICOPTEROS SANITARIOS embodies its policy and objectives of quality in its MISSION, VISION and VALUES.

MISSION

HELICOPTEROS SANITARIOS is a private health organization providing comprehensive health care to patients complying with all the legal and agreed requirements. This attention will be oriented to provide our clients the necessary emergency attention, home medical service or other medical services which our clients request.

HELICOPTEROS SANITARIOS has a comprehensive service, offering the best possible quality, in accordance with the contrasted knowledge and technical resources available, recognized as being a model in advanced medical care.

Our organization structures its devices in a way that is integral, flexible and corrdinated. Its operations are articulated through ICU Ambulances and Medical Teams endowed with responsibility and autonomy.

To achieve these objectives, our activities are focused on achieving the maximum satisfaction of our patients and their families through humanized and professional care, based primarily on a close and personalized attention, always in line with individualized therapeutic objectives.

A quality and efficient commitment of each worker. This success is based on an organizational dynamic based on achieving employee satisfaction through personal and professional motivation and the establishment of means, resources and channels of participation and training.

Our organization is committed to an efficient management of resources available at any given time, as well as quality managment, for which we will establish the appropriate mechanisms with a permanent objective of continuous improvement.

VISSION

We strive to be an excellent organization oriented to patients, their families and the society.

We want to achieve our patients and families maximum satisfaction.

We want to achieve the best possible efficiency and effectiveness in the management of our centers and medical teams, obtaining the maximum satisfaction of ourselves.

VALUES

  • Respect towards patients and professionals
  • Up close and personalized treatment
  • Honest and professional ethics
  • Responsability and professionalism at work
  • Transparency and accuracy in transmitting information
  • Active listening attitude
  • A search for new ideas, knowledge and improvements.
  • Personal and social commitment with patients and their health